Contact Center Operations for Team Leaders & Professionals
Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the ‘wow’ factor in knowledge and delivery – to help you gain mastery of the environment.
In this course we address how Wait Time metrics (Service Level and Response Time) are the key operational drivers from which staff planning flows and how to calculate and measure them.
We also address all the critical Key Performance Indicators (KPIs) in the Contact…
Time:April 25, 2016 to April 26, 2016
Location:Sri Lanka – Colombo nearby
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