Our Mission

Benprise LLC certifies, trains, and delivers efficient services and solutions to contact centers, by applying our vertical market experience, focusing on world class standard performance.

Our Vision

To be the leading Call Center Solutions and Service Providers.

We plan to be the best in G.C.C, Middle East, North & South America, Asia and Africa, by serving major corporations and business leaders everywhere to enhance the value of their relationships with customers and employees.

Our services focuses on providing a "One Stop Shop" solution, starting from understanding and analyzing our customer's needs and then providing multiple solutions to improve the quality of service while being able to manage costs and enhance productivity.

Values:

• Integrity
• Delivering superior service and solutions
• Teamwork
• Customer Satisfaction

The Team

Melinda Gonzalez Sandlin is the President and CEO of Benprise, LLC. Melinda started her career in International Consulting as a translator during the NAFTA trade negations in Mexico City in the early 1990’s. Melinda worked in leading contact centers for MCI, AT&T, Dell, American Airlines and Comcast Cable where she held roles as an agent, trainer, supervisor, and Bi Lingual team manager.

She also worked as an accent coach helping Latin American agents to be understood by Mexican Americans while working in Miami, Florida for American Airlines.

Since that time, Melinda has been a consultant, recruiter, trainer and manager for contact centers in USA, Pakistan, India, Africa, Mexico, Philippines and Middle East.
Pradeep Tarachandani is the CFO for Benprise, LLC. Result-focused professional having in-depth experience of 17+ years with premier financial services industry. Multi-disciplinary experience spanning wealth management, mergers & acquisitions, business performance evaluation & competitive analysis. Successful track record of translating long-range Organisational objectives into effective financial plans.

Proven strengths in budgeting, forecasting, cash flow monitoring & project management. Expert in devising internal controls & internal/external reporting systems. Instrumental in steering finance specific strategies & processes for corporate efficiency. Prime mover in identifying opportunities for cost reduction through redistribution of vital resources. Highly skilled in MIS applications understanding the core needs of the business. Well-versed in management & administration of branches spread across large geographical locations.

Strong analytical skills with the innate capability of visualising the larger picture. Team leader with the competency to direct and motivate teams toward high performance goals.
Alton Martin is the CEO SPOT Consulting. Alton will lead the engagement from SPOT Consulting LLC. Alton has more than 25 years' experience and ground-level involvement in the services industry and was instrumental in the creation and the ongoing development and global deployment of the COPC® Family of Standards. Those standards were the industry's first performance management and certification systems for call centers.

Alton uses his hands-on experience to assist clients in assessing and improving contact centers’ capabilities. His expertise in technical support and customer service translates operational excellence into financial benefits. He has conducted several hundred operational audits/reviews and vendor assessments globally. Alton has worked with clients in Egypt, England, France, Germany, Ireland, Sweden, India, Japan, Malaysia, Singapore, China, Central and South America, as well as Canada and the United States.

Prior to establishing SPOT Consulting LLC, Alton was the CEO and one of the co-founders of COPC Inc. Prior to COPC Inc., Alton was the General Manager of Hart Graphics’ contact center and distribution fulfillment business. Additionally, he was the Channel Sales Director at GENICOM Corporation and at IBM, a senior sales representative for Financial Services and Retail clients. Alton earned his MBA, as well as the faculty award for academic excellence, at the Darden School at the University of Virginia. He earned his BA at Tulane University.
Sunil Pascal is the Project Manager for Benprise Kuwait. Before Benprise he worked with Pixelate Studio Kuwait. He has over 5 yrs of experience working as IT Project Manager.

In His role as IT Project Manager, he was responsible for running complex projects/programs from design and development to production, Defining requirements and plan project lifecycle deployment, Defining resources and schedule for project/program implementation, Planning and scheduling project deliverables, goals, milestones. He efficiently identifies and solves project issues, performs team assessment and evaluation; develop Requests for Proposals (RFP) for external services, Designs and maintain technical and project documentation.

He also has experience managing oversees projects while he worked with US Projects-Kuwait, NewAgeSys IT Solutions-India, IT Systems Stoke on Trent-UK and Republic of Maldives. He has Strong organizational, presentation, and customer service skills. Sunil has received his Bachelors degree of Commerce from Mahatma Gandhi University, India which has been approved by UKNARIC (National Recognition Information Centre for the UK) and Masters in Computer Application (MCA) from the same.
Keith O’Connor is a successful and enthusiastic Call Centre professional with a track record of almost 20 years management experience in the Call Centre industry. This expertise has been gained both in the UK and most recently in the Middle East, where Keith has spent 7 years working in both multinational and local organisations.

Keith has undertaken a variety of managerial roles spanning the full range of Call Centre disciplines and has developed extensive expertise in managing people, operations and change implementation. His work in the Middle East has focused particularly on start-up or expansion scenarios, making full use of his all-round experience to analyse issues and identify best practice solutions.

Keith is able to combine his knowledge and change management skills with excellent interpersonal and facilitation techniques to successfully implement solutions which are both practical and effective.
Cindy Ybanez is the Marketing Representative for Benprise, LLC. Provides administrative assistance to clients, CEO and COO of the company. Scheduling of appointments, calls, and conferences for Clients.

Knowledgeable and application of company policies, assistance in monitoring employee compliance with policies.

Managed aspects of online registration of new members of the company’s own social network. Performed a variety of administrative tasks; maintain filing system and educating new employees.
The Texas attorneys at Lorenzana Law Firm, P.C. provide comprehensive client service to companies of all sizes on issues as widely varied as contracts, business formation, immigration, and bankruptcy. Our lawyers offer highly sophisticated legal advice that reflects an understanding not only of the state and federal law that applies to your situation, but also of the business market environment, where applicable. To learn how we can help you with your personal or business legal needs, contact us in Austin.

We provide legal solutions to personal legal issues, and to business problems such as new entity selection and formation, contract enforcement and collections, tax planning, and administrative law on a broad range of regulatory and licensing issues. For business clients, we have developed the focused experience necessary to guide your business through the most complex situations, and we deliver our service in the highly responsive and collegial atmosphere characteristic of the best small law firms.

Whether you need advice about a personal bankruptcy or real estate matter, or about a nonimmigrant work visa for a key employee, we can help you. Our practical and flexible approach to your legal needs is designed to reflect your immediate needs and your long-term objectives.