Our Mission

Benprise LLC certifies, trains, and delivers efficient services and solutions to contact centers, by applying our vertical market experience, focusing on world class standard performance.

Our Vision

To be the leading Call Center Solutions and Service Providers.

We plan to be the best in G.C.C, Middle East, North & South America, Asia and Africa, by serving major corporations and business leaders everywhere to enhance the value of their relationships with customers and employees.

Our services focuses on providing a "One Stop Shop" solution, starting from understanding and analyzing our customer's needs and then providing multiple solutions to improve the quality of service while being able to manage costs and enhance productivity.

Values:

• Integrity
• Delivering superior service and solutions
• Teamwork
• Customer Satisfaction

The Team

Melinda Gonzalez Sandlin is the President and CEO of Benprise, LLC. Melinda started her career in International Consulting as a translator during the NAFTA trade negations in Mexico City in the early 1990's. Melinda worked in leading contact centers for MCI, AT&T, Dell, American Airlines and Comcast Cable where she held roles as an agent, trainer, supervisor, and Bi Lingual team manager.

She also worked as an accent coach helping Latin American agents to be understood by Mexican Americans while working in Miami, Florida for American Airlines.

Since that time, Melinda has been a consultant, recruiter, trainer and manager for contact centers in USA, Pakistan, India, Africa, Mexico, Philippines and Middle East.
Alton Martin is the CEO SPOT Consulting. Alton will lead the engagement from SPOT Consulting LLC. Alton has more than 25 years' experience and ground-level involvement in the services industry and was instrumental in the creation and the ongoing development and global deployment of the COPC® Family of Standards. Those standards were the industry's first performance management and certification systems for call centers.

Alton uses his hands-on experience to assist clients in assessing and improving contact centers' capabilities. His expertise in technical support and customer service translates operational excellence into financial benefits. He has conducted several hundred operational audits/reviews and vendor assessments globally. Alton has worked with clients in Egypt, England, France, Germany, Ireland, Sweden, India, Japan, Malaysia, Singapore, China, Central and South America, as well as Canada and the United States.

Prior to establishing SPOT Consulting LLC, Alton was the CEO and one of the co-founders of COPC Inc. Prior to COPC Inc., Alton was the General Manager of Hart Graphics' contact center and distribution fulfillment business. Additionally, he was the Channel Sales Director at GENICOM Corporation and at IBM, a senior sales representative for Financial Services and Retail clients. Alton earned his MBA, as well as the faculty award for academic excellence, at the Darden School at the University of Virginia. He earned his BA at Tulane University.
Sunil Pascal is the Project Manager for Benprise Kuwait. Before Benprise he worked with Pixelate Studio Kuwait. He has over 5 yrs of experience working as IT Project Manager.

In His role as IT Project Manager, he was responsible for running complex projects/programs from design and development to production, Defining requirements and plan project lifecycle deployment, Defining resources and schedule for project/program implementation, Planning and scheduling project deliverables, goals, milestones. He efficiently identifies and solves project issues, performs team assessment and evaluation; develop Requests for Proposals (RFP) for external services, Designs and maintain technical and project documentation.

He also has experience managing oversees projects while he worked with US Projects-Kuwait, NewAgeSys IT Solutions-India, IT Systems Stoke on Trent-UK and Republic of Maldives. He has Strong organizational, presentation, and customer service skills. Sunil has received his Bachelors degree of Commerce from Mahatma Gandhi University, India which has been approved by UKNARIC (National Recognition Information Centre for the UK) and Masters in Computer Application (MCA) from the same.
Keith O'Connor is a successful and enthusiastic Call Centre professional with a track record of almost 20 years management experience in the Call Centre industry. This expertise has been gained both in the UK and most recently in the Middle East, where Keith has spent 7 years working in both multinational and local organisations.

Keith has undertaken a variety of managerial roles spanning the full range of Call Centre disciplines and has developed extensive expertise in managing people, operations and change implementation. His work in the Middle East has focused particularly on start-up or expansion scenarios, making full use of his all-round experience to analyse issues and identify best practice solutions.

Keith is able to combine his knowledge and change management skills with excellent interpersonal and facilitation techniques to successfully implement solutions which are both practical and effective.
Odeh Haddadin is the Business Development Project Manager for Benprise.

Before working with Benprise Odeh helped in providing Coordination of all "International Association of Outsourcing Professionals" – IAOP Jordan Chapter related activities; Marketing, events, training, certifications and professional memberships among BPO sector in Jordan. And also worked in Accumulating all data and statistics that are needed for the ICT sector in Jordan and provide updated reports, such as conducting the ICT Industry Statistics Survey.

Odeh also Participated in the development and implementation of national initiatives/development strategies (Jordan National ICT Strategy 2007-2011, E-Commerce Strategy, etc.

Odeh has an extensive background on.

- Preparations of business development / marketing activities.

- Liaising with BPO companies to understand industry issues and develop solutions.

- Interact with Analysts, Media, Advisors, and Influencers for the BPO sector.

- BPO events / conferences in the locally, regionally and internationally.

- Managing grants and submission of proposals to funding agencies to attract funds to help develop the BPO sector further.
Cindy Ybanez is the Marketing Representative for Benprise, LLC. Provides administrative assistance to clients, CEO and COO of the company. Scheduling of appointments, calls, and conferences for Clients.

Knowledgeable and application of company policies, assistance in monitoring employee compliance with policies.

Managed aspects of online registration of new members of the company's own social network. Performed a variety of administrative tasks; maintain filing system and educating new employees.
Russ Sandlin is the Co Founder and Consultant of Benprise LLC. Russ started out in telephones in the early 1980s while attending the University of Delaware and worked his way up in the leading call centers of the United States. Russ was assigned Call Center CTI Dialer projects, Fair Isaac Behavioral Scoring and Adaptive Control modeling early in his career, and later managed large contact centers for Barclays PLC, HSBC, Chase Manhattan, Bank of America, AT&T and Dell.

Since then, Russ has helped US-based investors move their work offshore setting up contact centers in Korea, Mexico, Dubai, Qatar, Pakistan, India, the Philippines and Ghana.

Russ is an industry expert in offshore outsourcing, BPO, KPO and contact centers; he has a passion for CDM projects to lower greenhouse effects on Planet Earth.