Blog

Leadership is a much discussed attribute or character of Service Leadership.



We very specifically share what it means to be a Leader and how to model Leadership characteristics in your organization. We avoid going too much into theory, favoring practical application instead.



Engagement is the Employee related buzzword today because engaged employees are required to deliver outstanding outcomes. We address both theoretical and practical models for engagement to equip…

Time:April 29, 2016 to April 30, 2016
Location:Sri Lanka – Colombo nearby
Website or Map:http://www.omnitouchinternati…
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A comprehensive overview of the recruitment, interviewing and selection process – incorporating the latest practices in ensuring that the right Team Members are selected for your organization.

A detailed section on the role of Knowledge, Skills, Attitude & Ability in selection and development is incorporated – helping us to create ‘star’ Team Members.

We then shift our attention to both Attrition and Retention – what happens to our new folks…

Time:April 27, 2016 to April 28, 2016
Location:Sri Lanka – Colombo nearby
Website or Map:http://www.omnitouchinternati…
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Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the ‘wow’ factor in knowledge and delivery – to help you gain mastery of the environment.

In this course we address how Wait Time metrics (Service Level and Response Time) are the key operational drivers from which staff planning flows and how to calculate and measure them.

We also address all the critical Key Performance Indicators (KPIs) in the Contact…

Time:April 25, 2016 to April 26, 2016
Location:Sri Lanka – Colombo nearby
Export to Outlook or iCal (.ics)

Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the ‘wow’ factor in knowledge and delivery – to help you gain mastery of the environment.

In this course we address how Wait Time metrics (Service Level and Response Time) are the key operational drivers from which staff planning flows and how to calculate and measure them.

We also address all the critical Key Performance Indicators (KPIs) in the Contact…

Time:April 25, 2016 to April 26, 2016
Location:Sri Lanka – Colombo nearby
Export to Outlook or iCal (.ics)

Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the ‘wow’ factor in knowledge and delivery – to help you gain mastery of the environment.

In this course we address how Wait Time metrics (Service Level and Response Time) are the key operational drivers from which staff planning flows and how to calculate and measure them.

We also address all the critical Key Performance Indicators (KPIs) in the Contact…

Time:April 25, 2016 to April 26, 2016
Location:Sri Lanka – Colombo nearby
Export to Outlook or iCal (.ics)

Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the ‘wow’ factor in knowledge and delivery – to help you gain mastery of the environment.

In this course we address how Wait Time metrics (Service Level and Response Time) are the key operational drivers from which staff planning flows and how to calculate and measure them.

We also address all the critical Key Performance Indicators (KPIs) in the Contact…

Time:April 25, 2016 to April 26, 2016
Location:Sri Lanka – Colombo nearby
Export to Outlook or iCal (.ics)

Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the ‘wow’ factor in knowledge and delivery – to help you gain mastery of the environment.

In this course we address how Wait Time metrics (Service Level and Response Time) are the key operational drivers from which staff planning flows and how to calculate and measure them.

We also address all the critical Key Performance Indicators (KPIs) in the Contact…

Time:April 25, 2016 to April 26, 2016
Location:Sri Lanka – Colombo nearby
Export to Outlook or iCal (.ics)

Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the ‘wow’ factor in knowledge and delivery – to help you gain mastery of the environment.

In this course we address how Wait Time metrics (Service Level and Response Time) are the key operational drivers from which staff planning flows and how to calculate and measure them.

We also address all the critical Key Performance Indicators (KPIs) in the Contact…

Time:April 25, 2016 to April 26, 2016
Location:Sri Lanka – Colombo nearby
Export to Outlook or iCal (.ics)

Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the ‘wow’ factor in knowledge and delivery – to help you gain mastery of the environment.

In this course we address how Wait Time metrics…

Time:April 25, 2016 to April 26, 2016
Location:Sri Lanka – Colombo nearby
Export to Outlook or iCal (.ics)