Classified Listings

Needed Class A Call Centers for immediate purchase

Specifically:

• 5 Centers
• Class A
• 200 seats each fitted out with expansion to 400
• DS3
• Fitted out
• UPS and Generators
• Great English
• Prefer Philippines, Middle East or Latin America
• Must be making $200,000 US a month in revenue
• Must be at least breaking even

RESPONSIBILITIES:

• Directly responsible for managing WFM for 2 sites, 300 people.
• Over-all supervision in ensuring that appropriate Operations schedules are designed, implemented, and released on time.
• Supervises over the analysis of historical call arrival patterns, AHT performance, and all shrinkage factors (i.e. absenteeism, attrition, training) and considers these in the scheduling of Operations personnel.
• Over-all management of forecasting of FTE requirements per week / month.
• In-charge of inter-face with all internal departments / functions on Workforce findings that need immediate addressing (i.e. hiring needs per account, start and live dates of trainees, system downtimes and troubleshooting, number of seats for expansion).

REQUIREMENTS:

• Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Mathematics, Business Studies/Administration/Management or equivalent.
• Required language(s): English, Arabic.
• At least 5 year(s) of working experience in the related field and in a similar capacity is required for this position.
• Working knowledge of workforce management processes, concepts and principles (i.e. staffing projections, scheduling, service level analysis, metrics monitoring).
• Prior knowledge of client specifics (i.e. nature of account, metrics) preferred.
• Working knowledge of call center operations and organization.
• Proficiency with MS Office applications (i.e. MS Word, Excel) as well as call center-specific software and applications.
• Excellent people-management, time and project management skills.
• Excellent oral and written communication skills.
• Adaptive to changing work schedules and working hours.
• Excellent customer orientation, as well as problem-solving, decision-making, analytical and presentation skills.

Plesae send your CV to RSandlin@silah.bh

The position of Call Center Manager is responsible for the development, implementation, enhancement and support of call center systems, technologies and strategies.  Duties and responsibilities include:

• Managing a team of inbound & outbound call center representatives directly and directing/overseeing their daily activities for the achievement of call center targets and goals.
• Managing the overall performance analysis of existing operations including inbound call handling, outbound sales unit and customer retention unit.
• Developing and supervising a team of representatives and preparing their performance reports.
• Developing new lead targeting schemes, and scripting for the optimization of existing programs; participating in marketing campaigns and product launches.
• Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts.
• Identifying and articulating reporting requirements, which includes targets, specific data, and anticipated outcomes.
• Identifying, recommending and supporting the implementation of various programs for the improvement of call center processes.
• Developing and maintaining policy and procedural documentation pertaining to overall operations.
• Writing and conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team.
• Attaining sales, quality control and customer service goals. 
• Promoting the image of the Bank in a professional and positive manner.
• Promoting sales culture that encourages and ensures the staff satisfaction.

Additional requirements listed on a call center manager job description may include:

• Motivating call center agents to achieve high performance
• Overseeing the design and delivery of all training programs
• Monitoring calls for quality assurance
• Recruiting and hiring new personnel
• Handling escalated concerns that fall outside the scope of floor supervisors.

Skills and Specifications

• Ability to work efficiently in a high demand, team oriented, and fast-paced environment.
• Ability to maintain customer confidentiality.
• Solid communication skills and excellent interpersonal skills.
• Ability to express ideas in clear and concise manner.
• Solid problem-solving skills and excellent Management skills.
• Ability to think tactically and identify significant success factors.

Education and Qualifications

• Bachelor's degree in administration, management or any related field from an accredited institution.
• Minimum of 7 years of experience in the field of contact center management activities.

Wanted: Call Centers in US or Canada for purchase

• Must have 100,000 in Revenue per month
• Evergreen contract with Fortune 1000 or Russell 1000 Company

Please send all inquiries to: pradeep_tarachandani@benprise.com.

An investor group is seeking to acquire a Philippines based Call center/BPO firm serving the US market. Should be earning revenues between $2 and $10 million. Preferably in Metro Manila area, profitable, marquee clientele, inbound processes, good operational management that can stay.

Helping you land a job soon. The Only Career Site that meets your Call Center recruitment needs. Be enlisted. You can visit our site at www.ohmyjob.com.ph

Have large Class A Facility and we want to put more business in it. Do you have a call center but but not enough business to stay open? We are looking to purchase your campaigns and hire your people. We can pay you up front for your campaigns, and hire your people. We can also pay you monthly for your campaigns if your prefer monthly pay outs. Contact us right away. We have space for 250 seats worth of work. Let us help you exit with grace.

Prefer Ortigas Area Must have:

• DS3 in place
• 100 Working Seats Available Now
• Pleasant working environment
• Class A Building with Power Backup

Interested in Purchase, lease take over or Seat Rental. Looking for available space now by May, 2009.

we are looking for buying a Call Center in US having the following requirements:

• Annual Revenue up to $20 Million
• Profitable Company
• Strong Management and will stay after acquisition
• Technical Support, Inbound or Help-Desk kind of processes preferred
• Can be located anywhere in USA

High quality contact centers seeking companies that are outsourcing.

• UK campaigns
• US campaigns
• Outsourced inbound and outbound campaigns

To review a current list of campaigns

In search of 200-1000 seat call center in central manila. If you are interested in selling your BPO please contact us.

The center is located in a 152 sq. mtrs. floor area with a dialing capacity of 64 seats in Clark Air Base. Attached herewith is a Profit and Loss Statement with Cash Flow Projection that was prepared based on 24 seats with a good campaign that was started recently. With 24 seats at 2 SPH transfer call, it will still yield a Net Income before Tax of Php 322,533.49 a month or 20% return. The center is located in a 152 sq. mtrs. floor area with a dialing capacity of 64 seats in Clark Air Base. Current owner has started a transfer call project with the hopes of making at least 2 SPH. If the buyer(s) can operate this in full capacity of 64 seats, this will produce 1,024 transfer calls daily. At $4.50 per transfer call it will yield $4,096.00 gross income per day or $20,480.00 weekly. Estimated monthly gross revenue will be $90,112.00 ($4,096 x 22 days) or $1,081,344 annually. The current value of the center including all its assets (debt-free), are as follows:

Furnitures & Fixtures	Php 1,402.994.95
Hardwares & Softwares	Php 6,142,494.40
Database	Php 2,000,000.00
Goodwill	Php 3,000.000.00
Total	Php 12,545,489.35

NOTE: Php = Philippines Pesos Current owner is willing to sell as a package deal for Php 10,000,000, subject to the following terms and conditions,

• Down Payment - 50%
• Balance - Negotiable

Current owner will continue to support the center with his own marketing efforts in the U.S. and will give the right of first refusal for all his contracts whether they be outbound or inbound contracts at no cost to the buyer. This way, the buyer(s) will be able to recover their investment in the shortest possible time.

I am looking for a call center in Metro Manila with 60 seats and existing outbound contracts to North America. I prefer the center be located in Makati or Ortigas. Please contact right away.

60 seat center in Clark with business. Great site with ramp up potential to 600 seats or more.

Looking to purchase a non-voice BPO, preferably in Philippines with:

• Back office work for Insurance or Financial companies
• Annual Revenue of $10,000,000 USD