Career Listings

RESPONSIBILITIES:

• Directly responsible for managing WFM for 2 sites, 300 people.
• Over-all supervision in ensuring that appropriate Operations schedules are designed, implemented, and released on time.
• Supervises over the analysis of historical call arrival patterns, AHT performance, and all shrinkage factors (i.e. absenteeism, attrition, training) and considers these in the scheduling of Operations personnel.
• Over-all management of forecasting of FTE requirements per week / month.
• In-charge of inter-face with all internal departments / functions on Workforce findings that need immediate addressing (i.e. hiring needs per account, start and live dates of trainees, system downtimes and troubleshooting, number of seats for expansion).

REQUIREMENTS:

• Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Mathematics, Business Studies/Administration/Management or equivalent.
• Required language(s): English, Arabic.
• At least 5 year(s) of working experience in the related field and in a similar capacity is required for this position.
• Working knowledge of workforce management processes, concepts and principles (i.e. staffing projections, scheduling, service level analysis, metrics monitoring).
• Prior knowledge of client specifics (i.e. nature of account, metrics) preferred.
• Working knowledge of call center operations and organization.
• Proficiency with MS Office applications (i.e. MS Word, Excel) as well as call center-specific software and applications.
• Excellent people-management, time and project management skills.
• Excellent oral and written communication skills.
• Adaptive to changing work schedules and working hours.
• Excellent customer orientation, as well as problem-solving, decision-making, analytical and presentation skills.

Plesae send your CV to RSandlin@silah.bh

> Must be a Male
> Must have 2-4 years call center experience in call center training
> Must speak Arabic.
> Must be willing to travel for project in the Middle East.

For more details qualified applicants should send their bio and CV to:
careers@benprise.com

Consultant for a 6 week engagement should possess:

• Superior Excel Skill including Pivot Tables
• Expert in Power Point and Microsoft Project
• Project Management experience, preferably in ITO
• Prefer some experience in Africa
• Experience with Call Centers, Contact Centers or BPO would be helpful

Assignment is in Kenya, for 6 weeks at the rate of 1,000 US a week. Contract may be extended, dependent upon performance.

Must be in Metro Manila. Attractive salary commensurate with experience. Submit your resume to careers@benprise.com

American Businessman needs help maintaining websites and building news ones. Call center experience a plus, but not required. Pay depends on training, certifications and experience. This is a graveyard shift position to start, but may eventually work into a daytime position after some time working together in which you consistently prove yourself to be a person with the highest standards of work ethic and integrity. (Please don't ask for an exception on this, because it's not going to happen). Experience preferred, but I'm willing to train the right person.

Please read the following information carefully in order to ensure that you are right for me and that I am right for you. My standards are very high, because my results for my clients have to be the best. You don't have to know everything and you don't have to have mountains of experience, but your character and your work ethic have to be of the highest standard.

Requirements

• Good English skills a must!
• HTML, XHTML, CSS & PHP training and/or experience required. WordPress experience a MUST!
• Must type a minimum of 35 WPM, or be able to reach that level quickly
• Strong go-getter work ethic a must. If you are the type to sit and do nothing until someone tells you what to do, this job is not for you.
• JAVA experience a plus, but not required
• Computer maintenance (hardware AND software) experience, training and certifications a plus, but not required
• Must be willing to work in my office in the Alabang/Paranaque/Las Pinas area. Don't bother applying if all you want to do is to work for me from your house, or if you want me to come to you. This is not negotiable, so please don't try!
• Assuming you're hired, your entire focus MUST be only on your work for me. I'm not looking for anyone who has many other business interests outside of our projects together.

WHAT YOU GET:

• Highest pay in the industry once you prove yourself. (Make sure you read that last sentence carefully. If you aren't willing to put your money where your mouth is, so to speak, then don't apply. We're looking for the best of the best here, not someone who is simply all talk and no action).
• Excellent benefits package upon regularization
• Generous bonus package/profit-sharing based on performance
• Meals and/or rice allowance negotiable, at my sole discretion
• Family working environment, with a work-at-home feel. (My office is a converted home/office.)

WHAT I GET:

A highly-motivated employee who is actually worth what he is being paid, and then some, and isn't just all talk and very little action. Someone who might be a little lacking in training and/or experience, but who has the drive and motivation to exhibit the highest standards of work ethics (like showing up on time, every day, with no excuses), who wants to show up early and stay late in order to achieve an incredible income building a strong and unique business with me through my network of internet websites. Someone who believes in our company motto of helping others get where they want to go so that we (and you) can eventually get where we (and you) want to go, and who lives that way every day.

If you're interested, and if you think you're up to the challenge of meeting my high standards worthy of the pay I am willing to give for that high standard employee, please reply with your resume, salary history and requirements, detailed contact information and anything else you'd like me to consider. I look forward to a long and profitable business relationship together!

Looking for Kuwaiti Call Center Managers.

• Prefer both Call Center Experience in US or UK along with Kuwait.

Ops & Team Managers needed!

Submit your resume to rsandlin@gulfbank.com.kw

We are looking for Security Guards, Supervisors and Managers:

• Military Experience is preferred.
• Military Training is a plus.

Submit your resume to careers@benprise.com or just simply click the Submit Your Resume link!

Needed right away! Sales agents who can earn over 50,000 pesos a month as sales agents on the phones. Makati area. UK and Australian Shifts available. We will hire you today with a 50 K base and commissions if you can show us with your pay stubs you are currently, or have recently made 50 K pesos a month for 4 of the last 8 months as a call center outbound agent. Please send your resumes to derlin.caballero@benprise.com.

Responsibilities:

• Ensure start-up and running of efficient operations within Kenya as the initial single point of contact for all internal/external customers. Make certain Benprise Client provides 24/7/365 support. Ensure the center provides exceptional customer experience to all customers.
• Manage Start up Center with standardized processes and associated metrics
• Hire and train all staff
• Point person for all new business deployments
• Participate in Business Development
• Provide Weekly and Monthly Business Reviews to Investors and Benprise LLC

Requirements:

• Must have at least four (4+) years demonstrated experience successfully managing Offshore Call Centers, preferably some in Africa
• Bachelor's degree
• Ability to calmly and effectively lead during start up
• Skill in providing an exceptional customer experience
• Ability to lead team members, foster their professional development and growth, and promote teamwork and cooperation.
• Skill in verbal and written communication to analyze, interpret and address customer needs.
• High level knowledge of Active Directory, Microsoft Exchange, Lotus Notes, Microsoft Outlook, Cisco networking, VPNs, VoIP concepts, monitoring tools such as Orion Solarwinds and IPMON, general LAN/WAN architecture knowledge sufficient to understand and train Operators on network environments in the Call Center.
• Ability to interact effectively with all levels of management and customers.
• Ability to collaborate with engineering and operations groups.
• Understands software architecture/engineering as it relates to IT infrastructure and network operations in a Contact Center/BPO
• Ability to work with minimal guidance or supervision in a time critical environment
• Demonstrated ability to prioritize and allocate resources in a dynamic, strategic and execution-oriented manner. Can manage, and be tactical down to the detail, is highly organized.
• Ability to be flexible and quickly adapt to changing business needs and processes
• Full-Time positions available.
• Applicants should be American, Australian, Brittish, Irish or Canadian
• Skill in providing an exceptional customer experience

A competitive compensation package and an opportunity for career advancement await the successful candidate.

An Operations Manager with outbound sales leadership experience is needed for a position in Makati. English man or woman preferred.

PHP 90,000 per Month

Need 40 agents ASAP for contact center near Eastwood Libis. Applicants MUST have:

• Great English
• 2-year technical degree
• 6-months contact center experience

A large US-based financial services company is looking for 100 agents. Applicants MUST have:

• Great English
• College degree
• 6-months customer service experience

PHP15,000 per month. Awesome benefits after 6-months