{"id":31198,"date":"2016-04-25T11:16:22","date_gmt":"2016-04-25T19:16:22","guid":{"rendered":"http:\/\/www.benprise.com\/blog\/?guid=c989726c2bfa5f99752a3519b8d8380e"},"modified":"2016-04-25T11:16:22","modified_gmt":"2016-04-25T19:16:22","slug":"contact-center-operations-for-professionals","status":"publish","type":"post","link":"http:\/\/www.benprise.com\/blog\/contact-center-operations-for-professionals\/","title":{"rendered":"Contact Center Operations for Professionals"},"content":{"rendered":"<p>The Contact Centre Operations for Team Leaders &amp; Professionals program was designed to equip mid to senior level participants with the eye-opening knowledge of how Contact Centres \u00e2\u20ac\u02dcwork\u00e2\u20ac\u2122, what makes them unique and how to measure their success.<\/p>\n<p>Developed by experts in the industry and delivered in more than 20 countries over the past 14 years, this the most accessible, powerful and straightforward program in Contact Centre operations. \u00c2\u00a0Get to the heart of how to bring efficiency\u00e2\u20ac\u00a6<\/p>\n<p>Time:<a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-05-17\">May 17, 2016<\/a> to <a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-05-18\">May 18, 2016<\/a><br \/>Location:OmniTouch Training Centre for Service Excellence<br \/>\nStreet:530A Geylang Road<br \/>\nCity\/Town:Singapore<br \/>\nWebsite or Map:<a href=\"http:\/\/www.omnitouchinternational.com\/\">http:\/\/www.omnitouchinternati\u00e2\u20ac\u00a6<\/a><br \/>\nPhone:+6563244844 \/ +4915751766032<br \/>\n<a href=\"http:\/\/benprise.ning.com\/events\/contact-center-operations-for-professionals\/export\" class=\"xg_sprite xg_sprite-download\">Export to Outlook or iCal (.ics)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Contact Centre Operations for Team Leaders &amp; Professionals program was designed to equip mid to senior level participants with the eye-opening knowledge of how Contact Centres &lsquo;work&rsquo;, what makes them unique and how to measure their success.<\/p>\n<p>Developed by experts in the industry and delivered in more than 20 countries over the past 14 years, this the most accessible, powerful and straightforward program in Contact Centre operations. &nbsp;Get to the heart of how to bring efficiency&hellip;<\/p>\n<p>Time:<a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-05-17\">May 17, 2016<\/a> to <a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-05-18\">May 18, 2016<\/a><br \/>Location:OmniTouch Training Centre for Service Excellence<br \/>\nStreet:530A Geylang Road<br \/>\nCity\/Town:Singapore<br \/>\nWebsite or Map:<a href=\"http:\/\/www.omnitouchinternational.com\/\">http:\/\/www.omnitouchinternati&hellip;<\/a><br \/>\nPhone:+6563244844 \/ +4915751766032<br \/><a href=\"http:\/\/benprise.ning.com\/events\/contact-center-operations-for-professionals\/export\">Export to Outlook or iCal (.ics)<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,101,4],"tags":[],"class_list":["post-31198","post","type-post","status-publish","format-standard","hentry","category-benprise_news","category-benprise-ning","category-outsourcing_news"],"_links":{"self":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/31198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/comments?post=31198"}],"version-history":[{"count":1,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/31198\/revisions"}],"predecessor-version":[{"id":31199,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/31198\/revisions\/31199"}],"wp:attachment":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/media?parent=31198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/categories?post=31198"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/tags?post=31198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}