{"id":30509,"date":"2016-04-18T01:41:31","date_gmt":"2016-04-18T09:41:31","guid":{"rendered":"http:\/\/www.benprise.com\/blog\/?guid=30cfbf7f857287593d95d458a2d3c34b"},"modified":"2016-04-18T01:41:31","modified_gmt":"2016-04-18T09:41:31","slug":"contact-center-operations-for-team-leaders-professionals-8","status":"publish","type":"post","link":"http:\/\/www.benprise.com\/blog\/contact-center-operations-for-team-leaders-professionals-8\/","title":{"rendered":"Contact Center Operations for Team Leaders &amp; Professionals"},"content":{"rendered":"<p align=\"center\" style=\"text-align: center;\"><span style=\"font-size: 10.0pt; font-family: 'Tahoma',sans-serif;\">Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the \u00e2\u20ac\u02dcwow\u00e2\u20ac\u2122 factor in knowledge and delivery \u00e2\u20ac\u201c to help you gain mastery of the environment.<\/span><\/p>\n<\/p>\n<p align=\"center\" style=\"text-align: center;\"><span style=\"font-size: 10.0pt; font-family: 'Tahoma',sans-serif;\">In this course we address how Wait Time metrics\u00e2\u20ac\u00a6<\/span><\/p>\n<p>Time:<a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-04-25\">April 25, 2016<\/a> to <a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-04-26\">April 26, 2016<\/a><br \/>Location:Sri Lanka &#8211; Colombo nearby<br \/>\n<a href=\"http:\/\/benprise.ning.com\/events\/contact-center-operations-for-team-leaders-professionals-2\/export\" class=\"xg_sprite xg_sprite-download\">Export to Outlook or iCal (.ics)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p align=\"center\"><span>Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the &lsquo;wow&rsquo; factor in knowledge and delivery &ndash; to help you gain mastery of the environment.<\/span><\/p>\n<\/p>\n<p align=\"center\"><span>In this course we address how Wait Time metrics&hellip;<\/span><\/p>\n<p>Time:<a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-04-25\">April 25, 2016<\/a> to <a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-04-26\">April 26, 2016<\/a><br \/>Location:Sri Lanka &#8211; Colombo nearby<br \/><a href=\"http:\/\/benprise.ning.com\/events\/contact-center-operations-for-team-leaders-professionals-2\/export\">Export to Outlook or iCal (.ics)<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,101,4],"tags":[],"class_list":["post-30509","post","type-post","status-publish","format-standard","hentry","category-benprise_news","category-benprise-ning","category-outsourcing_news"],"_links":{"self":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/30509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/comments?post=30509"}],"version-history":[{"count":1,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/30509\/revisions"}],"predecessor-version":[{"id":30510,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/30509\/revisions\/30510"}],"wp:attachment":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/media?parent=30509"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/categories?post=30509"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/tags?post=30509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}