{"id":30505,"date":"2016-04-18T01:43:55","date_gmt":"2016-04-18T09:43:55","guid":{"rendered":"http:\/\/www.benprise.com\/blog\/?guid=ef57c33fe4b2265dc7716dbda1574f22"},"modified":"2016-04-18T01:43:55","modified_gmt":"2016-04-18T09:43:55","slug":"contact-center-operations-for-team-leaders-professionals-6","status":"publish","type":"post","link":"http:\/\/www.benprise.com\/blog\/contact-center-operations-for-team-leaders-professionals-6\/","title":{"rendered":"Contact Center Operations for Team Leaders &amp; Professionals"},"content":{"rendered":"<p>Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the \u00e2\u20ac\u02dcwow\u00e2\u20ac\u2122 factor in knowledge and delivery \u00e2\u20ac\u201c to help you gain mastery of the environment.<\/p>\n<p><\/br>In this course we address how Wait Time metrics (Service Level and Response Time) are the key operational drivers from which staff planning flows and how to calculate and measure them.<\/p>\n<p><\/br>We also address all the critical Key Performance Indicators (KPIs) in the Contact\u00e2\u20ac\u00a6<\/p>\n<p>Time:<a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-04-25\">April 25, 2016<\/a> to <a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-04-26\">April 26, 2016<\/a><br \/>Location:Sri Lanka &#8211; Colombo nearby<br \/>\n<a href=\"http:\/\/benprise.ning.com\/events\/contact-center-operations-for-team-leaders-professionals-4\/export\" class=\"xg_sprite xg_sprite-download\">Export to Outlook or iCal (.ics)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Whether you are a Director or VP responsible for Customer Touchpoints, or new Supervisor in your Centre, we deliver the &lsquo;wow&rsquo; factor in knowledge and delivery &ndash; to help you gain mastery of the environment.<\/p>\n<p>In this course we address how Wait Time metrics (Service Level and Response Time) are the key operational drivers from which staff planning flows and how to calculate and measure them.<\/p>\n<p>We also address all the critical Key Performance Indicators (KPIs) in the Contact&hellip;<\/p>\n<p>Time:<a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-04-25\">April 25, 2016<\/a> to <a href=\"http:\/\/benprise.ning.com\/events\/event\/listByDate?date=2016-04-26\">April 26, 2016<\/a><br \/>Location:Sri Lanka &#8211; Colombo nearby<br \/><a href=\"http:\/\/benprise.ning.com\/events\/contact-center-operations-for-team-leaders-professionals-4\/export\">Export to Outlook or iCal (.ics)<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,101,4],"tags":[],"class_list":["post-30505","post","type-post","status-publish","format-standard","hentry","category-benprise_news","category-benprise-ning","category-outsourcing_news"],"_links":{"self":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/30505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/comments?post=30505"}],"version-history":[{"count":1,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/30505\/revisions"}],"predecessor-version":[{"id":30506,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/30505\/revisions\/30506"}],"wp:attachment":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/media?parent=30505"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/categories?post=30505"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/tags?post=30505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}