{"id":24992,"date":"2013-07-20T09:05:03","date_gmt":"2013-07-20T17:05:03","guid":{"rendered":"tag:benprise.ning.com,2013-07-20:2218885:BlogPost:11858876"},"modified":"2013-07-20T09:05:03","modified_gmt":"2013-07-20T17:05:03","slug":"the-five-most-important-performance-indicators-for-customer-service-call-centers","status":"publish","type":"post","link":"http:\/\/www.benprise.com\/blog\/the-five-most-important-performance-indicators-for-customer-service-call-centers\/","title":{"rendered":"The Five Most Important Performance Indicators for Customer Service Call Centers"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,101,4],"tags":[],"class_list":["post-24992","post","type-post","status-publish","format-standard","hentry","category-benprise_news","category-benprise-ning","category-outsourcing_news"],"_links":{"self":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/24992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/comments?post=24992"}],"version-history":[{"count":0,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/24992\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/media?parent=24992"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/categories?post=24992"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/tags?post=24992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}