{"id":19277,"date":"2011-06-14T23:24:23","date_gmt":"2011-06-15T07:24:23","guid":{"rendered":"tag:benprise.ning.com,2011-06-15:2218885:Event:5413387"},"modified":"2011-06-14T23:24:23","modified_gmt":"2011-06-15T07:24:23","slug":"customer-satisfaction-acting-on-the-voice-of-the-customer-using-feedback-to-improve-service-and-loyalty","status":"publish","type":"post","link":"http:\/\/www.benprise.com\/blog\/customer-satisfaction-acting-on-the-voice-of-the-customer-using-feedback-to-improve-service-and-loyalty\/","title":{"rendered":"Customer Satisfaction: Acting on the Voice of the Customer, Using Feedback to Improve Service and Loyalty"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,101,4],"tags":[],"class_list":["post-19277","post","type-post","status-publish","format-standard","hentry","category-benprise_news","category-benprise-ning","category-outsourcing_news"],"_links":{"self":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/19277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/comments?post=19277"}],"version-history":[{"count":0,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/19277\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/media?parent=19277"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/categories?post=19277"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/tags?post=19277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}