{"id":18522,"date":"2011-04-12T17:00:19","date_gmt":"2011-04-13T01:00:19","guid":{"rendered":"tag:benprise.ning.com,2011-04-13:2218885:BlogPost:5209755"},"modified":"2011-04-12T17:00:19","modified_gmt":"2011-04-13T01:00:19","slug":"5-tips-for-scripting-in-the-call-center-besides-dont","status":"publish","type":"post","link":"http:\/\/www.benprise.com\/blog\/5-tips-for-scripting-in-the-call-center-besides-dont\/","title":{"rendered":"5 Tips for Scripting in the Call Center (Besides “Don’t”)"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,101,4],"tags":[],"class_list":["post-18522","post","type-post","status-publish","format-standard","hentry","category-benprise_news","category-benprise-ning","category-outsourcing_news"],"_links":{"self":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/18522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/comments?post=18522"}],"version-history":[{"count":0,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/18522\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/media?parent=18522"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/categories?post=18522"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/tags?post=18522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}