{"id":12753,"date":"2010-05-18T20:11:54","date_gmt":"2010-05-19T04:11:54","guid":{"rendered":"tag:benprise.ning.com,2010-05-19:2218885:BlogPost:2736984"},"modified":"2010-05-18T20:11:54","modified_gmt":"2010-05-19T04:11:54","slug":"performance-management-in-the-call-center-monitoring-coaching-and-scoring-agents-by-jim-beuoy","status":"publish","type":"post","link":"http:\/\/www.benprise.com\/blog\/performance-management-in-the-call-center-monitoring-coaching-and-scoring-agents-by-jim-beuoy\/","title":{"rendered":"Performance Management in the call Center: Monitoring, Coaching, and Scoring Agents by Jim Beuoy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,101,4],"tags":[],"class_list":["post-12753","post","type-post","status-publish","format-standard","hentry","category-benprise_news","category-benprise-ning","category-outsourcing_news"],"_links":{"self":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/12753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/comments?post=12753"}],"version-history":[{"count":0,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/posts\/12753\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/media?parent=12753"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/categories?post=12753"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.benprise.com\/blog\/wp-json\/wp\/v2\/tags?post=12753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}