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Call Center Quality Monitoring Certification Course, October 12-13, 2011
June 20, 2011
Call Center Social Media Certification Course, October 12-13, 2011
June 20, 2011
Call Center Workforce Management Certification Course, October 12-13, 2011
June 20, 2011
Call Center Management Certification Course, Las Vegas October 11-14, 2011
June 20, 2011
Who leads a Finance Transformation?
June 20, 2011
2011 European Outsourcing Association Summit & Awards
June 20, 2011
International Outsourcing Summit
June 19, 2011
Does a contact centre really need to be world class?
June 19, 2011
Engaged agents = happy customers
June 19, 2011
The undisputed facts about outsourcing, Part 2: Despite huge untapped potential, many providers aren’t convincing buyers of their capabilities
June 19, 2011
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