Month: April 2015

by Mariam Akkar When workforce management meets strategy
April 27, 2015
Dubai, Fairmont the palm
Register here
http://www2.teleopti.com/l/25502/2015-03-12/m69m1

by Marcus von Kloeden Customer Experience Management Manila
Facilitated by one of the region’s leading customer service expert – this intensive program is specifically designed to equip professionals across various customer-oriented industries with advanced understanding on managing customer experience successfully. Attendees will benefit from hands-on exercises and real-life examples to effectively harness the power of customer engagement and its relevance to business profitability.