Month: May 2011

Contact Center Executive Summit Attracts an All-Star List of World-Class Speakers

Shared Services & Outsourcing Week Europe 2011

ICMI -The Contact Center Association Professional Community

HIGH RISK MERCHANT ACCOUNT/ VERTUAL TERMINAL

11th Annual European Shared Services and Outsourcing Week

Achieving Call Centre Sales Goals May 9-10, 2011 – Dubai, UAE

Golden Triangle Dawn of Culture & History

Four steps to ‘polarise’ customer service effectively

Turnover or turnaround? Ten tips to help retain your staff

Requirment Centers: PC tech Support, Website development, US & UK Collection